Zendesk, Inc. is an American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. Zendesk raised about $86 million in venture capital investments before going public in 2014. On November 22, 2022, Zendesk announced that it had been acquired by a group of investors led by Hellman & Friedman and Permira for approximately $10.2 billion. In 2017, Zendesk added an AI bot that has conversations with customers and attempts to direct the customer to the answer they're looking for. The bot initially had limited functionality, but was expanded in 2019. In 2018, the company introduced Zendesk Suite, which combines social media, live-chat, email, and other communications into a single ticket system. An enterprise version of the software-as-a-service product was released in 2018. By that time, 40 percent of Zendesk's revenue was coming from larger companies. In 2019, Zendesk first released its "Sunshine" tool, which is focused on direct-messaging customers on social media sites. More information...
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